CentMobile - Calling card 2.0
NO PIN CODES
NO ACCESS NUMBERS
NO CONNECTION FEES
BARGAIN-PRICED
INTERNATIONAL
CALLS
  +1 (855) 885-9493
  +44 20 3828 7227
  +61 7 4839 7887
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Frequently Asked Questions (FAQ)

BILLING AND PAYMENT
  • What credit cards do you accept?

    We accept Visa, MasterCard, American Express and Discover.

  • What is the billing increment?

    All calls are charged in one minute billing increments.

  • Will I get a monthly statement?

    Yes, a monthly statement will be sent to your email account at the end of the month.

  • I forgot to enter referral code at the signup, can I get bonus credit?

    Unfortunately, signup bonus credits are processed automatically by the system. We are not able to add signup bonus once account is created.

  • Do you accept PayPal?

    Yes, please send payments to paypal@centmobile.com We will apply the payment to your account during the regular business hours. Promotions are not applied for paypal payments.

CENTMOBILE CALLING AREA
  • What is CentMobile Access Number?

    An Access Numbers is a local number that you may call to reach your international destination.

  • Can I use CentMobile to make calls from countries other than the United States and Canada?

    Yes. You can use our service to make calls from many other countries around the world. CentMobile has more than 2,000 Access Numbers in most parts of the world. A detailed list of CentMobile international calling destinations, is available on the Access Numbers page.






  • Can I use CentMobile from any phone I want?

    Yes. You may use CentMobile PINless dialing from any phone, registered on your CentMobile account.

MAKING A CALL
  • Can I place a call from a phone that is not registered on my CentMobile account?

    Yes. When you call from a phone that is not registered on your CentMobile account, use a PIN number that our system provided for you when your account was activated. You will find your PIN code on the My Account Information page, below your Registered Numbers, on the bottom-right side. Simply dial the Local CentMobile Number or Access Number, when the system asks you for a PIN code, enter your 14 digit PIN.

  • I placed a call from my phone, but the system asks for my PIN code.

    First, check if the phone number you are calling from is registered with CentMobile. If the number is registered, check that the Caller ID of this phone is not blocked. Go to My Account section, click on Registered Phones to view the list of your registered phone numbers.

  • Can I use "Local CentMobile Number" if my caller ID is blocked?

    Yes, you can. If you are saving 'Local CentMobile Number' Number into your phone's memory you have to save it with *82 in front of it (*82 201 xxx yyyy). Caller ID of your phone will still be blocked if you are placing any other calls.

  • How can I place an international call from my phone without using CentMobile Local Number?

    To place an international call without using the CentMobile Local number, simply dial a local Access Number for the registered phone from which you are calling. Our system recognizes your registered phone and automatically provides you a dial tone. When the dial tone begins, dial 011 and the international number you wish to reach. Please DO NOT press the "SEND" key after dialing the international number because you are now connected through CentMobile.

  • Is there a PIN code that I need to dial when making a call through an Access Number from one of the registered on my account telephone numbers?

    No. CentMobile recognizes your account by your registered phone's caller ID when you call the CentMobile Access Number.

  • How to dial last entered number (Redial)?

    Dial 0# when asked to enter the phone number.

  • Can I hide the Caller ID of my CentMobile phone number?

    Yes. Just press *67 in front of the dialed number and your phone number will become unavailable for the person you are calling. (*67 1 201-555-1212) To make your phone number restricted to your caller every time you you place a call, set the “Block Caller ID” function in your phone. “Block Caller ID” function will hide your phone number every time you make a call.

RATES AND FEES
  • What is the monthly and/or annual fee for CentMobile?

    CentMobile does not charge any monthly or annual fees - you only pay for the number of minutes you actually talk, based on the low per minute rates.

  • Is there a connection fee for the calls I place?

    CentMobile does not charge any connection fees. You only pay for the minutes you use.

  • Does my cellular service provider charge me when I call from my mobile phone using CentMobile?

    Yes. Your wireless service provider's applicable charges always apply whenever you make a call. You receive CentMobile's low rates for the international part of your call.

  • Do your rates change depending on what time of the day I call?

    No. As a CentMobile customer you get the same low rates no matter what time of the day/week you call.

  • Why do some countries have higher rates on calls to mobile phones?

    In certain countries mobile users do not pay for incoming calls to their mobile phone. Therefore, wireless service providers charge more to the calling party to connect the call.

  • Is there a difference in rates if I call from home or cell phone?

    No, there is no difference; you will get the same low rates calling from home, office, or cell phone.

SIGNING UP AND CANCELLATION
  • How do I sign up?

    Click here to register. You will get an email confirming that your service has been enabled and you can start making calls instantly. Working Email address is required to sign up (it will serve as your login name for CentMobile Online Manager).

  • How soon can I start using the service after registration?

    Instantly!

  • Why after I created an account, my PIN code is not available?

    The PIN code is not available because you have not activated your account.

  • How can I cancel the service?

    You can stop using CentMobile service at any time. There are no contracts and no cancellation penalties so there is no actual need to close the account. If you still would like to completely close your account please send us an email to support@CentMobile.com and one of our representatives will close it for you.

  • What if I have questions that have not been answered here?

    Please use our Contact Form or by email.

  • Where can I find Terms and Conditions?

    Click here to view CentMobile Terms and Conditions.

  • I created an account, but my PIN code is not available.

    The PIN code is not available because you have not activated your account.

  • How do I activate my account?

    To activate your account, create a CentMobile local number and dial it from your registered phone or dial any access number from our list of Worldwide Access Numbers.

  • I activated my account. Where can I find my PIN code?

    You can find your PIN code on the My Account Information page, in the bottom-right corner.

  • Can I have more than one account with CentMobile?

    Unfortunately NO. CentMobile allows to have only one account per person.

  • I do not have my own phone. Can I register my friend's phone number on my account instead?

    Unfortunately NO. CentMobile allows to register only personal phone numbers that belong to the owner of the account. Registration of work / office / public or other kinds of phones that you have no control over is not allowed for the security reasons.

  • Do I get my PIN code as soon as I create an account?

    No. Our system automatically generate your PIN code for your account as soon as you activate your account by placing the first call that gets connected through one of our Access or Local CentMobile Number numbers.




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